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- Frequently Asked Questions
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Frequently Asked Questions
Q: What is your cancellation policy?
A: Reservations must be cancelled with 24 hours notice, otherwise a 1 day charge for the vehicle will be charged to your account.
Q: Do I need my drivers license to pick-up a vehicle?
A: Yes, you must have your driver license in order to pick-up a vehicle even if the vehicle is out to you seasonal or yearly and in for maintenance.
Q: Do I need to bring anything when checking a vehicle back in?
A: Yes, you need to bring the keys to the vehicle along with the current (ending) mileage of the vehicle.
Q: How do I register to reserve a vehicle for the first time?
A: Please visit our First Time Drivers page for more information!
Q: I forgot to get an item from my car upon returning my vehicle. Do you have a Lost and Found?
A: Please call our dispatch office at (515) 294-1882 option 1. We will do our best to find it! Items left with us over 3 months ago will be turned in to ISU Surplus.
Q: Who is responsibile for paying for tolls?
A: The responsibility of paying for tolls is with the customer. All tolls should be paid as you pass them. If we get a ticket in the mail stating you missed some tolls, we do require that you pay them online or via mail.
Q: Last time I rented my fuel card was declined when I was traveling long distance. How can I prevent this from happening again?
A: The fuel cards that each vehicle has have a maximum usage limit for daily use. When you're going on long distance trips, please let us know if you think you will need to fuel more often than normal so we can temporarily increase the limit.
Q: Do I have to refuel the car upon return?
A: Yes, vehicles that are returned having not been refueled are subject to a $25.00 refueling fee.
Q: What training are required in order to allow me to drive an ISU vehicle?
A: Please visit our training website to answer some questions regarding your unique situation: https://transportation.sws.iastate.edu/training